Last Updated: 8th December 2025
Roaming Heat ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, services, or communicate with us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Data Controller: Roaming Heat, Devon, United Kingdom
Contact Email: info@roamingheat.co.uk
We collect and process the following types of personal data:
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name | Booking enquiries, contact forms |
| Contact Data | Email address, phone number, delivery address, postcode | Booking forms, enquiries, WhatsApp messages |
| Booking Data | Preferred dates, package selection, number of guests, special requests | Booking process |
| Communication Data | Messages, feedback, reviews, correspondence | Emails, contact forms, WhatsApp, social media |
| Payment Data | Transaction records, payment confirmations | When processing payments (we do not store card details) |
We use your personal data for the following purposes:
Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:
| Legal Basis | When We Use It |
|---|---|
| Contract | Processing necessary to fulfil our booking agreement with you (e.g., arranging delivery, communicating about your hire) |
| Legitimate Interests | Running our business effectively, improving services, responding to enquiries, fraud prevention, website security |
| Consent | Sending marketing communications, using non-essential cookies, sharing testimonials/reviews |
| Legal Obligation | Compliance with tax laws, responding to lawful requests from authorities, health and safety record-keeping |
Your Right to Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time. This will not affect the lawfulness of processing before your withdrawal.
We do not sell, rent, or trade your personal data to third parties. However, we may share your data with:
Data Processing Agreements: Where third parties process data on our behalf, we ensure appropriate contracts are in place to protect your data.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
| Data Category | Retention Period | Reason |
|---|---|---|
| Booking Records | 6 years after completion | Legal and tax compliance (HMRC requirements) |
| Financial Records | 6 years | UK tax law requirements |
| Contact Form Enquiries | 2 years | Follow-up and service improvement |
| Marketing Preferences | Until consent withdrawn | To respect your communication preferences |
| Website Analytics | 26 months | Standard analytics retention |
After the retention period, we will securely delete or anonymise your personal data.
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it:
Data Breach Notification: In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the Information Commissioner's Office (ICO) within 72 hours as required by UK GDPR.
Under UK GDPR, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you (Subject Access Request). We will respond within one month.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where there is no compelling reason for continued processing ("right to be forgotten").
Request that we limit how we use your data in certain circumstances.
Request a copy of your data in a structured, commonly used, machine-readable format.
Object to processing based on legitimate interests or for direct marketing purposes.
Right not to be subject to decisions based solely on automated processing. We do not use automated decision-making.
Where processing is based on consent, you can withdraw it at any time without affecting prior lawful processing.
To exercise any of these rights: Contact us at info@roamingheat.co.uk. We may need to verify your identity before processing your request. We will respond within one month, or inform you if an extension is needed.
Right to Complain: If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Necessary for the website to function properly (e.g., navigation, form submissions) | Session |
| Analytics Cookies | Help us understand how visitors use our website (e.g., Google Analytics) | Up to 2 years |
| Functional Cookies | Remember your preferences and settings | Up to 1 year |
You can control cookies through your browser settings:
For more information about cookies and how to manage them, visit aboutcookies.org.
Our website may contain links to third-party websites, including:
These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to read their privacy policies before providing any personal data.
Our services are not directed at children under 16. We do not knowingly collect personal data from children under 16 without parental consent. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at info@roamingheat.co.uk, and we will take steps to delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes:
Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
We take your privacy seriously. If you have any questions about how we use your data or wish to exercise your rights, please get in touch.
For complaints about how we handle your data, you may contact the Information Commissioner's Office (ICO) at ico.org.uk